MARCH 2018businessinfocusmagazine.comTHE CHANGING FACE OF WORKToday’s Employment TrendsA CONVENIENT AND BREATHTAKING DESTINATION IN IDAHOCity of Twin FallsWELCOME TO THE MIDDLE OF EVERYWHERECounty of Grande PrairieSaputo produces, markets, and distributes a wide array of dairy products of the utmost quality, including cheese, fluid milk, extended shelf-life milk and cream products, cultured products and dairy ingredients. Saputo is one of the top ten dairy processors in the world. In the US, Saputo ranks among the top three cheese producers and is one of the largest producers of extended shelf-life and cultured dairy products. Our products are sold in several countries under well-known brand names such as Saputo, Alexis de Portneuf, Armstrong, COON, Cracker Barrel*, Dairyland, DairyStar, Friendship Dairies, Frigo Cheese Heads, La Paulina, Milk2Go/Lait’s Go, Neilson, Nutrilait, Scotsburn*, Stella, Sungold, Heads, La Paulina, Milk2Go/Lait’s Go, Neilson, Nutrilait, Scotsburn*, Stella, Sungold, Treasure Cave and Woolwich Dairy. Premier employer in the county Global dairy based processor*Trademark used under licence.www.saputo.comEDITOR’S CORNERWelcome to a new issue of Business in Focus. This month, we are proud to feature a duo of iconic brands in the restaurant sphere. Famous for their ‘American Fare & Irish Hospitality’, Bennigan’s and Steak and Ale were trailblazers in the casual dining arena where the brands offered an “upscale and family-friendly environ-ment, catered to people from all walks of life, and focused on service, chef-driven food and innovative drinks.”Writer Margaret Patricia Eaton sat down with Paul Mangiamele, Chairman and CEO of Legendary Restaurant Brands LLC, to find out more about this story of resurgence and passion. Mangiamele purchased the two brands three years ago, and it has been a labour of love for him ever since. With 150 locations currently operating or in development, Bennigan’s is back in a big way, and Paul is looking forward to building similar success with Steak and Ale. A long-term strategy, forward-thinking vision and a “25/8” work ethic are the name of the game, says Mangiamele, who believes in the brands as strongly as their customers and franchisees do. Don’t miss Margaret’s Reshaping the Casual Dining Paradigm — The Story of Bennigan’s and Steak and Ale’s Renaissance, for more on Paul Mangiamele’s winning approach to building brand success.Tim Hocken EditorSuite 300, 7071 Bayers Rd. | Halifax, NS | B3L 2C2 | CanadaP: 1-647-479-2163 | E: info@fmgpublishing.comEDITORTim HockenDEPUTY EDITORJaime McKeeDIRECTOR OF BUSINESS DEVELOPMENTRobert ChambersDIRECTOR OF INTERNATIONAL OPERATIONSColin O’NeillREGIONAL MANAGERSAdam Cameron | Ciaran DunneMANAGER OF TRAINING & DEVELOPMENTNate SeligRESEARCH MANAGERSThoshlae Smith | Naomi McLaughlinEarle Fergusson | Rosie Walker | Brad MikeTom England | Mark PetersMark Gormley | Christian CookeMarvin Leyte | David Ryan | Matt ShayPRODUCTION COORDINATORClaire ChambersGRAPHIC DESIGNERSEbic Tristary | Yoana Ilcheva | Gavin BillingsLindsay Bailey | Akira Arruda | Sarah LeesonOPERATIONS MANAGERJonathan FisherCONTRIBUTING EDITORJessica FerlainoCONTRIBUTING WRITERSRyan Cartner | Nate Hendley | Margaret EatonSamita Sarkar | Robert Hoshowsky | Jen HockenAnne Lindert-Wentzell | Pauline Müller | Mark GolombekNate Hendley | Laura McHargue | Stacey McCarthyCOPY EDITORThora SmithSALES & MARKETINGPamela Taylor | Luke Simms | Lucy PalmerKayla Brown | Dean Lucas | Shawn ClarkeCONTROLLERJen HamiltonPUBLISHERJeff HockenSaputo produces, markets, and distributes a wide array of dairy products of the utmost quality, including cheese, fluid milk, extended shelf-life milk and cream products, cultured products and dairy ingredients. Saputo is one of the top ten dairy processors in the world. In the US, Saputo ranks among the top three cheese producers and is one of the largest producers of extended shelf-life and cultured dairy products. Our products are sold in several countries under well-known brand names such as Saputo, Alexis de Portneuf, Armstrong, COON, Cracker Barrel*, Dairyland, DairyStar, Friendship Dairies, Frigo Cheese Heads, La Paulina, Milk2Go/Lait’s Go, Neilson, Nutrilait, Scotsburn*, Stella, Sungold, Heads, La Paulina, Milk2Go/Lait’s Go, Neilson, Nutrilait, Scotsburn*, Stella, Sungold, Treasure Cave and Woolwich Dairy. Premier employer in the county Global dairy based processor*Trademark used under licence.www.saputo.com“Paul Mangiamele purchased the two brands three years ago, and it has been a labour of love for him ever since.”3 INSIDE MARCH Hospitality, Food & Events Communities & Tourism Focus on: Idaho Focus on: Utah Retail, Wholesale & Distribution Transport, Supply Chain & Logistics Focus on: Colorado 4 Bennigan’s and Steak and AleBennigan’s and Steak and Ale once set the gold standard for casual dining, but when the brands drifted from their original owner’s vision, they faltered. Now, thanks to Paul Mangiamele, who rec-ognized their hidden value and brought his ‘25/8’ work ethic to the table, they’re back and offering exceptional franchise opportunities to meet the growing demand for these revered brands.CONTENTSHealth & Well-Being Manufacturing, Engineering & Design Construction, Infrastructure & Utilities Business Solutions, Media & Marketing 5 Are you planning an event relating to North America’s growing Business Industry?To get your event listed in Business in Focus, please contact us at least six to eight weeks before the event takes place or call 1-647-479-2163STRATEGIC RISK MANAGEMENT 13 – 14 March, Chicago, ILWith the theme of, ‘Creating Strategic Options and Better Decision-Making,’ this course offers a methodology for developing internal innova-tion for business growth. Effective strategic risk management requires leaders to calculate risks and communicate the conclusions across the business. To remain relevant as markets and competition evolves, this course will prepare leaders to identify risks and apply the appropriate tools to establish business growth.For more information ADMINISTRATIVE PROFESSIONAL TOOLS MASTER CLASS22 – 23 March, Chicago, ILThis interactive session will be BYOD (bring your own device). Attendees will learn and implement new office productivity software techniques before you leave the workshop, learning new skills from a Microsoft Certified Trainer and Microsoft Office Specialist Master who focuses deeply on the work processes of administrative professionals. Computer training will be combined with work process strategizing to make sure your newly acquired skills can be applied to your highest advantage. Though the focus will be on Microsoft Office 2010-2016, anyone who uses office productivity software will bring back new knowledge and techniques to better manage a diverse workload.For more information HEALTHY CANADA CONFERENCE 2018: PERSONALIZED HEALTH AND WELLNESS27 – 28 March, Toronto, ONThis event will bring together experts and stakeholders from across the country to address diverse issues with the goal of applying innovation to health and wellness. This will help all participants in the system achieve greater impact from a population health and productivity standpoint. Don’t miss this chance to explore the top issues, network with peers, and have your say on how we can improve Canadians’ health through personalization.For more information SUPPLYSIDE EAST10 – 11 April, Secaucus, NJSupplySide East is the East Coast’s leading ingredient and solutions trade show. The 2018 show floor is SOLD OUT, which means more than 200 exhibitors will be present, featuring the most innovative ingredients and formulation techniques to drive your brand forward. Gain insight and network with the leading health and nutrition industry professionals from across the globe.For more information NATIONAL CORPORATE ETHICS AND INTEGRITY SUMMIT10 – 11 April, Toronto, ONThe National Corporate Ethics and Integrity Summit will examine the latest developments in ethics. It will bring together corporate leaders and ethics practitioners to provide them with the insights and tools they need to drive business success. Learn from companies that have had ethical challenges and strengthen your organization’s ethical backbone.For more information INDUSTRY EVENTS6 INDUSTRY NEWSPIPELINE CONSTRAINTS A BLOW TO CANADIAN ECONOMYAccording to Scotiabank, pipeline constraints are going to have a serious impact on the Canadian economy in 2018. A lack of pipeline capacity and discounted Western Canadian crude prices resulting from both quality and transportation costs are expected to cost the economy $10.7 billion or 0.5 percent of the country’s GDP. The cost was initially pegged at $15.6 billion or 0.75 percent of GDP but increased rail capacity that is available to ship crude improved the outlook. While costs were expected, the delays and cancellations related to Trans Canada’s Keystone pipeline, Kinder Morgan’s Trans Mountain expansion and Enbridge’s Line 3 replacement exac-erbated the negative impact on the economy. FIRST AMAZON GO STORE OPEN TO THE PUBLICAs of January 22, grocery shoppers in Seattle can use their smartphone and an app to shop at Amazon’s first high-tech grocery store, Amazon Go. The store first opened to Amazon employees in a convenience store style in December 2016 and after four years of leg work and a year of testing, the check-out-free grocery store is now open to the public. The idea was patented in 2015. Shoppers are free to select the items they want and leave without being processed at a checkout as the app, paired with high-tech turnstiles, cameras and weight sensors do all the work. Shoppers simply scan their phone upon entry, shop and leave. Customers are billed using the credit card they have on file via the app. The 1800 square foot grocery store of the future is located in Amazon’s Seattle office building. The company has no plans for adding additional locations any time soon, including at its recently purchased Whole Foods. This development in the grocery shopping experience marks a major shift in the way the industry will operate in the future. SHAW TO BUY OUT 3300 EMPLOYEESCalgary-based Shaw Communications Inc. is expected to take a $450 million hit after 3300 employees, or a quarter of its workforce from across its operations, including 25 percent of its management team, accepted a voluntary buyout package from the company. Though the initial costs are high, the buyouts are expected to save the company $225 million annually by 2020 in labour costs. The voluntary package was offered to 6500 of its 13 200 employees in January and the company estimated that only 650 employees would accept it. The buyout packages, which were considered generous, offered employees severance including six months of pay, plus one month for every year of service with the company. This move is part of Shaw’s massive restructuring process and will help position it for an increasingly digital future. Employees are expected to be phased out over an 18-month transition period to minimize impact to operations.7 INDUSTRY NEWSIMPACT OF WILDFIRES STILL NOT EXTINGUISHEDA report that was recently prepared for the Thompson-Nicola Regional District in British Columbia indicates that businesses in the province’s interior are still feeling the impacts of the wildfires that ravaged the region in 2017. Not only did the wildfires cost businesses $31 million, many businesses are unaware of, or have failed to access, available aid programs. The report showed that 457 of 492 businesses in the region were impacted in some way, with most of them unprepared for an emergency of this magnitude. Of the respondents, 19 percent indicated that they were aware of aid programs but had not applied for any, while 39.2 percent chose not to apply at all.The estimated total loss of sales was over $21 million, over 100 000 hours of employ-ment were lost, and 30 percent of respondents laid employees off. Conservative esti-mates place lost wages at $1 million. The losses were primarily due to road closures, evacuation alerts and orders.While early estimates place costs at $31 million, that number is expected to grow. Nearly 42 percent of businesses anticipate that further losses will be faced in 2018 and beyond, as tourism is expected to take a 10 to 15 percent hit over the next decade. ALPHABET MAKES $2B CHELSEA MARKET PURCHASEGoogle’s parent company, Alphabet Inc. has invested $2 billion to acquire 800 000 square feet in the iconic Chelsea Market in Midtown Manhattan. One of the most recent Silicon Valley players to make inroads into other cities around the country, this is only part of the com-pany’s aggressive expansion plans in New York. Chelsea Market totals 1.2 million square feet and is located across from Alphabet’s 2.9 million square foot New York headquarters, which was purchased in 2010 for $1.8 billion. Google is current-ly the market’s largest tenant with a 400 000 square foot presence. Lewis Tse Pui Lung / Shutterstock.com8 The supply chain employs upwards of 50 million people world-wide, many of whom are subsistence farmers who lack the tech-nology to promote greater yields and accommodate changing climate. Their crops are often wasted as they are being cut out of the market by major players who require greater scale and specific properties. A chocolate deficit would have an impact on markets and on farmers globally. Other options are being considered as alter-natives to the status quo, such as relocating farms further up mountains to encourage greater crop growth, moving produc-tion to other more viable regions and using wild mango butter or carob power as a substitute for cacao. INDUSTRY NEWSCHOCOLATE IS IN CRISISA pending chocolate crisis has many companies and consum-ers bracing for the worst as cacao plants, from which cocolate is produced, could be extinct by 2050, according to findings from the National Oceanic Atmospheric Administration (NOAA). While the problem is not expected to impact the current gen-eration of cacao plants, the loss of the next generation has sparked several proactive responses. In addition to programs like Cocoa Livelihoods Program for the World Cocoa Foundation and many others, Mars Inc. has part-nered with researchers at the University of California Berkeley to use gene-editing technology to secure both the future of chocolate and the company’s viability. A $1 billion investment has been made to save cacao plants using clusters of regularly interspaced short palindromic repeats – or CRISPR – technology. Essentially, molecular scissors are used to remove and replace strands of DNA, which is the same approach used to treat genetic diseases. The goal is to help plants become strong enough to withstand drier, warmer climates. In addition to concerns related to the health and future of the plants themselves, there are also issues in the supply chain that are impacting chocolate production. Cocoa butter prices more than doubled between 2005 and 2015 and are expected to continue to increase by 2020. 9 Next >